Return & Refund Policy
At BlessedTech Horizon, we are committed to providing excellent customer service and ensuring your satisfaction. Please read our return and refund policy carefully to understand our process and your rights.
Eligibility for Returns
You can return products within 10 days of purchase, provided the item remains in its original condition and packaging. Ensure that the product has not been used, altered, or damaged.
Exclusions
Please note that products purchased during sales or promotional offers and gift items are not eligible for returns or refunds. Additionally, we cannot accept returns on products that have been customized or made-to-order.
Process for Returns
To initiate a return, follow these steps:
- Ensure the item is in its original condition and packaging.
- Contact us at [email protected] within the 10-day return window.
- Provide your order number and reason for the return.
Upon receiving your return request, we will provide instructions on how to return the item.
Return Conditions Policy
The returned item must be in its original packaging and should not exhibit signs of use, wear, or damage. We reserve the right to refuse returns that do not meet these conditions.
Refund Process Policy
Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account. Refunds for shipping costs are not available.
Exchanges Policy
If you need to exchange an item for the same product, please contact us at [email protected]. We will guide you through the exchange process, including instructions on returning the original item and receiving the replacement.
Shipping Policy
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Policy Updates
We may update this Return and Refund Policy at any time without prior notice. The latest update occurred in February 2024. Please review this policy periodically for any changes.
Contact Us
For any inquiries or further assistance regarding returns, refunds, or exchanges, please contact us at [email protected] or call our sales representative at +254707824945.
visit our website. For more equipment options, visit blessedtechhorizon.com.
We appreciate your understanding and cooperation. Thank you for shopping with BlessedTech Horizon!
Sincerely,
BlessedTech Horizon Team
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